Workflow & Agent Automation

We design and build automated workflows that run across the systems you already use, such as ERP, CRM, ticketing and internal tools. Agents handle the steps that need judgment over unstructured input. Each workflow has defined approval points where a person signs off, and a fallback path for when an agent cannot complete a step.

• Workflow designs showing each step, the system it touches and who approves it
• Integrations with the systems in scope
• Agent logic with approval steps and fallback paths
• Test suite covering the workflow end to end
• Runbook and handover documentation for your team

• API or service-account access to the systems in scope, in a non-production environment first
• Process owners who can define approval rules and exceptions
• Examples of real inputs, such as tickets, orders or requests, with sensitive data handled to your policy
• An internal owner for the workflow after release